Shipping policy

Shipping Policy

Thank you for shopping with Orevella Beauty. This policy explains our order processing, delivery estimates, tracking, and shipping procedures.

Shipping Area

We currently ship to valid residential and commercial addresses within the United States.

We do not currently ship to P.O. boxes, military APO/FPO addresses, or international destinations unless an available shipping option is displayed during checkout.

Shipping Cost

Standard shipping within the United States is free unless a different charge is clearly displayed during checkout.

Optional expedited-shipping charges, when available, will be shown before payment.

Processing Time

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from delivery time.

Estimated Delivery

After processing and shipment, standard U.S. delivery normally takes approximately 5–12 business days.

These are good-faith estimates and not guaranteed delivery dates. Delivery may take longer because of carrier disruptions, severe weather, holidays, high order volume, remote destinations, incorrect addresses, or other circumstances outside our reasonable control.

Order Tracking

When tracking becomes available, you will receive a shipping-confirmation email containing your tracking number.

Tracking information may take 24–72 hours to update after the carrier receives the package.

Orders containing multiple products may arrive in separate packages and may receive different tracking numbers.

Shipping Delays

If we cannot ship your order within the timeframe promised, we will notify you using the contact information provided at checkout.

You will have the option to accept the revised shipping timeframe or cancel the unshipped portion of your order for a refund to the original payment method.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Contact us immediately at [SUPPORT EMAIL] if you notice an error. We cannot guarantee that an address can be changed after processing begins.

Orevella Beauty is not responsible for delivery delays, failed deliveries, or additional charges caused by an incomplete or incorrect address submitted by the customer.

If a package is returned because of an incorrect or undeliverable address, additional shipping charges may apply before it can be resent.

Packages Marked Delivered

If tracking indicates that your package was delivered but you cannot locate it:

  1. Check around the delivery location.

  2. Ask members of your household or neighbors.

  3. Verify the address on your order.

  4. Allow one additional business day because carriers sometimes scan packages before final delivery.

  5. Contact the shipping carrier and then email us at [SUPPORT EMAIL].

We will assist with an available carrier investigation, but we cannot guarantee reimbursement for packages confirmed as correctly delivered or lost through theft after delivery.

Damaged Packages

If your order arrives damaged, incorrect, or incomplete, contact us within seven days of delivery at support@orevellabeauty.com.

Include your order number and clear photographs of the package, shipping label, product, and damage so we can investigate and provide an appropriate resolution.

Contact

For shipping assistance:

Orevella Beauty
Email: support@orevellabeauty.com
Website: https://orevellabeauty.com