30-Day Return and Refund Policy

At Orevella Beauty, we want you to feel confident with your purchase. You may request a return within 30 calendar days of receiving your order.

Return Eligibility

To qualify for a return:

• The return request must be submitted within 30 days of delivery.
• Beauty devices may be gently tested but must be returned clean, undamaged, and with all original accessories, components, manuals, and packaging.
• Skincare, cosmetics, personal-care products, and other hygiene-sensitive items must remain unopened, unused, and sealed unless they arrived damaged or defective.
• You must provide your order number and proof of purchase.

Products showing excessive use, accidental damage, missing components, unauthorized modifications, or damage caused by improper use may not qualify for a refund.

How to Request a Return

Before returning anything, contact us at support@orevellabeauty.com with:

• Your full name
• Order number
• Reason for the return
• Photographs or videos if the product is damaged, defective, or incorrect

Do not return a product without receiving return instructions from us. Returns sent without authorization may be delayed or refused.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. Contact us within seven days if your product is damaged, defective, incomplete, or different from what you ordered.

If the issue is confirmed, Orevella Beauty will provide an appropriate solution, which may include a replacement, refund, or prepaid return label at no additional cost.

Return Shipping

For returns based on preference, change of mind, or a product no longer being wanted, the customer is responsible for return shipping costs.

Original shipping charges and optional expedited-shipping charges are nonrefundable unless the product was damaged, defective, incorrect, or the order was canceled before shipment.

We recommend using a trackable shipping service. Orevella Beauty is not responsible for returns lost while being transported back to us.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to appear. Your bank or card issuer may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at support@orevellabeauty.com

Cancellations and Order Changes

Contact us as soon as possible if you need to cancel or modify an order. We cannot guarantee cancellation once an order has entered processing or has shipped.

If the order has already shipped, you may request a return after receiving it, subject to this policy.

Nonreturnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

• Gift cards
• Final-sale or clearance items clearly marked as final sale
• Opened or used cosmetics, skincare, and hygiene-sensitive personal-care products
• Items damaged through misuse, neglect, unauthorized repair, or failure to follow product instructions

Your statutory consumer rights are not affected by this policy.

Exchanges

The fastest way to obtain a different product is to return the eligible original item and place a new order after the return is approved.

Contact

For return or refund assistance:

Orevella Beauty
Email: support@orevellabeauty.com
Website: https://orevellabeauty.com